1. INTRODUCTION
The protection of your personal information is of great importance to the Regional Town of Cap-Acadie. For this reason, we are committed to respecting the confidentiality of the personal data we collect through our Website.
This Personal Information Privacy Policy (the “Privacy Policy”) sets out the conditions relating to the confidentiality and protection of your personal information collected through this website operated by the Regional Town of Cap-Acadie (the “Website”).
2. TO WHOM DOES THIS PRIVACY POLICY APPLY?
This Privacy Policy applies to any person who browses our Website. By choosing to browse our Website and by voluntarily providing your personal information, including by completing a form, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
This Privacy Policy does not apply to third-party websites, including those that may be accessed by clicking on links found on our Website. If you consult a third-party website, that website will have its own policies, which we invite you to review before submitting your personal information, if applicable.
3. SOURCES OF COLLECTION OF PERSONAL INFORMATION
The term “personal information” refers to any information relating to a natural person that allows that person to be identified or in respect of which it is reasonable to foresee, in the circumstances, that it could be used, alone or in combination with other information, to identify that person. This does not include information from which identifying details have been removed (anonymous data).
We collect your personal information in the following circumstances:
3.1 Direct interactions
We collect your personal information through direct interactions between you and the Regional Town of Cap-Acadie, more specifically in the following contexts:
- You complete a transaction, such as registering for a training session, conference, or other activity offered by the Regional Town of Cap-Acadie;
- You complete one of the forms available on our Website;
- You contact us to ask a question or submit a comment;
- You schedule an appointment with a member of our team;
- You contact us by email, telephone, or videoconference for information regarding our services;
- You interact with us through social media.
3.2 Technologies or automated interactions
The Regional Town of Cap-Acadie may use cookies, web beacons or pixels, and web analytics tools on its website. These technologies are used solely to collect anonymous statistical data on website usage, in order to:
- Understand which pages are visited;
- Improve navigation and the visitor experience;
- Detect and correct potential technical issues.
No information that could identify an individual is collected through these tools. Access to the data is limited to authorized staff and the technical providers necessary for the operation of the website.
You may consult our Cookie Policy to learn how to manage your preferences.
4. WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
Below is a non-exhaustive list of situations in which we collect personal information, along with examples of the data or documents collected:
- Contact information, such as your name, telephone number, email address, and mailing address when you complete our online contact form;
- Information relating to your opinions and preferences (language, communication preferences, comments, suggestions, feedback, etc.);
- Recruitment-related information, such as your résumé, references, and other information you may provide when applying for a job or internship, or that we collect as part of our recruitment activities;
- Mandate-related information, such as information about the services you have requested or the matters for which you contact us;
- Communication preferences and interests, for example when you register to receive our newsletters, updates, or other documents;
- Information about your devices (IP address, geographic location, browser type and version, device type and operating system, etc.);
- Information about your browsing preferences and habits (date and time of access to the Website, pages viewed, activities on Website pages, name and address of the search engine that led you to our Website, and any other information about your browsing journey);
- Privacy statement regarding minors: We do not knowingly collect personal information from children under the age of 14, unless necessary in the context of our relationship with clients. Our websites and marketing materials are intended for individuals who have reached the age of majority in their province or country of residence.
5. HOW DO WE USE YOUR DATA?
The Regional Town of Cap-Acadie collects your personal information for the following purposes, among others:
- To communicate with you;
- To process your requests (information requests, address changes, appointment scheduling, volunteer registration, etc.);
- To improve the user experience (monitoring and maintaining Website performance and functionality, understanding and analyzing Website usage trends, offering personalized settings, etc.);
- To recruit personnel;
- To produce analyses and statistics;
- To comply with legal and regulatory obligations;
- Any other purpose permitted by law or to which you consent.
6. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We do not sell, rent, transfer, or disclose your personal information to third parties for undisclosed purposes without your consent, unless authorized or required to do so by applicable law. The Regional Town of Cap-Acadie does not share personal information with third-party providers, except when necessary for the hosting, maintenance, or technical operation of its website.
We may share personal information in the following cases:
- External partners: We may disclose your personal information to an external partner when you request information or register for an activity offered jointly by the Regional Town of Cap-Acadie and that partner. In all cases, the name of the partner to whom your personal information will be disclosed will be indicated in the information provided to you regarding the activity in question.
- Judicial or other purposes: We may disclose your personal information when required for judicial purposes or when required by applicable laws.
7. HOW DO WE PROTECTION YOUR PERSONAL INFORMATION?
Personal information held by the Regional Town of Cap-Acadie is confidential. The Regional Town of Cap-Acadie implements reasonable and context-appropriate security measures to protect this information against unauthorized access, use, or disclosure.
These measures may include:
- Physical measures, such as controlling access to municipal offices and files;
- Technical measures, including securing workstations, computer systems, and digital access;
- Organizational measures, such as this policy and employee awareness training.
Only authorized personnel, in the performance of their duties, may access personal information. Employees and any other individuals with access to this information must comply with the security measures and confidentiality rules established by the Regional Town of Cap-Acadie.
The Regional Town of Cap-Acadie specifically applies the following measures:
- Personal information is stored in systems and locations providing an appropriate level of security;
- Employees are informed of their confidentiality obligations and are trained in the protection of personal information;
- Confidentiality obligations are included, where applicable, in agreements with employees, external partners, and authorized service providers;
- Access to personal information is limited solely to what is necessary to carry out municipal responsibilities.
7.1 Retention period of personal data
Unless we receive your consent or are required by law, your personal information will be retained only for as long as necessary to achieve the purposes for which it was collected. Users will be informed if their data is retained for a longer period.
8. WHAT ARE YOUR RIGHTS?
You have the following rights with respect to your personal information:
- Request a copy of your personal information;
- Request the correction or updating of your personal information;
- Request the deletion of your personal information (when there is no reasonable reason to retain it);
- Ask questions about how we handle your personal information.
If you wish to exercise any of the above rights, please contact our Privacy Officer using the contact information provided at the end of this document. You will be required to provide information so that we can confirm your identity and grant access to the data. We will respond to all legitimate requests within thirty (30) days.
For your request for personal information to be processed, please provide a signed copy and include the following information:
a) Your name and mailing address;
b) Your email address, if applicable;
c) A telephone number where you can be reached;
d) The date of your request;
e) Whether the request for access to a document is made under the Act;
f) The name of the company or organization on whose behalf you are making the request, if applicable;
g) Whether you are requesting a review of the document;
h) Whether you are requesting a copy of the document, specifying whether you are able to receive it electronically if the document can be sent in that format.
8.1 Incident response plan
If your personal information is lost, disclosed without authorization, or becomes accessible to an unauthorized person, we will notify you as soon as possible of such a security breach if it is reasonable to believe, in the circumstances, that it presents a risk of serious harm. We will contact you by email and provide the necessary information to reduce any resulting risks of harm.
8.2 Refusal and withdrawal of consent
You may block the use of cookies by enabling the appropriate setting in your browser or through the cookie consent banner.
Please refer to our Cookie Policy to learn how to configure your preferences. If you refuse to provide personal information or request the deletion of data, we may be unable to offer certain products or services.
You will be informed accordingly. If you do not consent to the terms set out in this Privacy Policy, please do not provide us with your personal information or use the Website.
9. PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION
The person responsible for the protection of personal information is in charge of overseeing matters relating to this Personal Information Privacy Policy within the Regional Town of Cap-Acadie.
Name of the person responsible: Carole Friolet-Landry, Clerk
Email address:
10. ADOPTION
This policy supersedes any other personal information privacy policy.
CARRIED in Council on February 9, 2026 by resolution 26-02-14.
